What is Digital Transformation?

• Role of IT in Organizations in its History
• What is Digital Transformation and Why?
• Digital Transformation Enablers
• Digital Transformations Challenges

A Framework for Digital Transmission

This framework covers many standards and best practices including:

• BPM
• Cobit 2019
• ITIL 4
• ISO27001
• SFIA
• GRC
• IT Budgeting
• IT Maturity Assessment

And much more…, and covers:

• Business Cognition
• Business Governance
• Business Management
• Information Technology Governance
• Information Technology Management

Digital Transformation Framework Structure

A. Preparation

• Business Cognition

1. 1. Business Obligations
   2. Organizational Structure
   3. Products & Services
   4. Personnel
   5. Assets
   6. Business Processes
   7. Business Rules & Events
   8. IT Infrastructure
   9. IT Maturity Level
   10.  

• Business Governance
  1. Management Support
  2. Stakeholder’s Needs
  3. Business Strategy
  4. Business Goals & Objectives
  5. Risk Profile
  6. Threat Landscape
  7. IT Strategy

• Business Management
  1. Required Resources
  2. Required Information
  3. The proper level of culture and maturity
  4. Sufficient skilled manpower
  5. Manage challenges

B. Plan

• Business Governance

1. 1. Engagement
   2. Roadmap
   3. IT Investment Plan & Budget
   4. Digital Transformation Strategy

• Business Management

1. 1. Steering Team Setup
   2. Project Management

C. Design

• Business Governance

1. 1. Manage business process

• Business Management

1. 1. Determining the amount and role of Information Technology in the Business Processes
   2. Assess IT Maturity Level
   3. Redesign Business Processes with a view to increasing the level of IT Maturity

• IT Governance

1. 1. Determine Information Technology Goals using Business Goals
   2. Prioritize IT Governance Processes based on IT Goals
   3. Provide the required Documents for IT Governance high priority processes in the following categories:
      1. Evaluate, Direct, Monitor
      2. Align, Plan, Organize
      3. Build, Acquire, Implement
      4. Deliver, Service, Support
      5. Monitor, Evaluate, Assess

• IT Management

1. 1. Identify Information Technology Services
   2. Improve the level and efficiency of IT services in accordance with the set goals
      1. Develop a service strategy using EDM documents
      2. Plan and engage stakeholders using APO documents
      3. Provide IT Services Design documents using APO documents including:
         • Service structure
         • Architecture management
         • Continual improvement
         • Information security management
         • Knowledge management
         • Measurement and reporting
         • Portfolio management
         • Organizational change management
         • Project management
         • Relationship management
         • Risk management
         • Service financial management
         • Strategy management
         • Supplier management
         • Workforce and talent management
         • Availability management
         • Business analysis
         • Capacity and performance management
         • Change enablement
         • Incident management
         • IT asset management
         • Monitoring and event management
         • Problem management
         • Release management
         • Service catalogue management
         • Service configuration management
         • Service continuity management
         • Service design
         • Service desk
         • Service level management
         • Service request management
         • Service validation and testing
         • Deployment management
         • Infrastructure and platform management
         • Software development and management

with considering

• Current situation
• Optimal situation
• Budget
• Responsible People
• Required Information
• Required Infrastructures & Technologies
• Suppliers and Customers
• Service Delivery Process
• Process Interfaces

D. Implement

• Project’s Prioritization
• Project’s Definition
• Projects Management
• Projects Implementation

1. 1. Build or Buy IT Services using BAI documents and related design documents
   2. Implement IT Services using DSS documents and related design documents

E. Operate

• Monitoring

1. 1. Monitor and support IT Services using DSS documents and related design documents

• Assessment & Audit

F. Optimize

• Improve

1. 1. IT Services using MEA documents and related design documents